Refund policy
Return Policy
At Norolan, we want you to shop with confidence. We offer a 30-day return policy, giving you 30 days from the date you receive your order to request a return. This policy exceeds the mandatory 14-day withdrawal period for customers in the European Union.
General Returns
To be eligible for a return, your item must be in the same condition in which you received it: unused, with tags, and in its original packaging. You’ll also need your receipt or proof of purchase.
To request a return, please contact us at support@norolan.com.
Approved returns should be sent to:
Norolan Artisanlures Oy
Jääkäritie 9
50150 Mikkeli
Finland
We’ll provide return instructions once your request has been approved. Items returned without first contacting us will not be accepted.
If you have any questions regarding returns, please contact support@norolan.com.
Risk-Free Lure Trial
We stand behind every handmade Norolan lure. That’s why all Norolan lures are covered by our Risk-Free Lure Trial.
You’re welcome to fish with your lure and test it in real fishing conditions. If you’re not satisfied with its performance, contact us within 30 days of receiving your order at support@norolan.com. We’ll help you find the best solution, which may include a replacement or a refund, depending on the situation.
This guarantee applies only to Norolan lures and does not affect your statutory consumer rights.
Damages and Incorrect Items
Please inspect your order upon arrival. If your item is damaged, defective, or you received the wrong product, contact us immediately at support@norolan.com so we can resolve the issue as quickly as possible.
Non-Returnable Items
The following items cannot be returned:
- Perishable goods (such as food)
- Custom-made or personalized products
- Gift cards
Exchanges
The fastest way to exchange an item is to return the original product. Once your return has been approved, you can place a new order for the item you’d like instead.
Refunds
We’ll notify you once we’ve received and inspected your return. If your refund is approved, it will be processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@norolan.com.
